ebajee Privacy Policy
Your personal information is fully secure at ebajee. This policy describes in detail how we collect, store, and use your information.
1 Introduction and Scope
ebajee ("we", "our", "platform") is an online casino and betting platform for Bangladesh. When you visit the ebajee.cam website, create an account, or use any of our services, you agree to the terms of this privacy policy.
The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, how we use it, and how we keep it secure. We believe that transparency about data is the core foundation of a trustworthy platform.
This policy applies only to ebajee's services. If our website contains links to third-party sites and you visit those sites, the privacy policy of those sites will apply and ebajee will not be responsible in that case.
2 Information We Collect
We may collect your information in various ways. A detailed explanation is provided below:
2.1 Information You Provide Directly
Information you provide yourself when you register or use our services:
- Full name and date of birth
- Email address
- Mobile number
- Banking and payment information (bKash, Nagad, Rocket, Upay numbers)
- Documents required for identity verification
- Information shared when contacting our support team
2.2 Automatically Collected Information
Information collected automatically while you use our site:
- IP address and device type
- Browser name and version
- Operating system information
- Pages visited and time spent
- Cookies and session information
- Referral URL
2.3 Transaction Information
We collect the following to manage your financial transactions:
- Deposit and withdrawal history
- Betting and gaming records
- Bonus and promotion usage information
- Payment method and amount
2.4 Identity Verification Information
To prevent fraud and ensure secure services, we may collect the following through the KYC (Know Your Customer) process:
- Copy of national ID card or passport
- Selfie photo or liveness verification
- Proof of address documents
- Proof of ownership of payment method
3 Purpose of Using Information
We use your information only for specific and legitimate purposes. There is a clear reason behind each use of your information:
3.1 Service Operation and Improvement
- To create and manage your account
- To process deposits, withdrawals, and transactions
- To keep gaming and betting services active
- To resolve technical issues on the platform
- To improve service quality and user experience
3.2 Security and Fraud Prevention
- To detect and prevent unauthorized access to accounts
- To comply with anti-money laundering (AML) regulations
- To monitor and stop fraudulent activity
- To prevent access by minors (21+)
- To detect multiple accounts
3.3 Communication and Support
- To send important service updates and notifications
- To provide support via live chat and email
- To inform you about bonus and promotional offers (subject to consent)
- To send account verification and security-related messages
3.4 Compliance with Legal Obligations
- To comply with applicable laws and regulations
- To cooperate with investigations by regulatory authorities
- To comply with court orders or government directives
- To maintain financial records and audit trails
4 Cookies and Tracking
4.1 What Are Cookies?
Cookies are small text files stored in your browser when you visit our site. They help us remember your preferences, measure site performance, and improve your experience.
Essential Cookies
Essential for operating the core functions of the site. Without these, login, transactions, and security features will not work.
Functional Cookies
Remembers your language preference, login information, and other settings, making future visits easier.
Analytical Cookies
Helps us understand how many users are viewing which pages. We use this information to improve the site.
Cookie Controls
You can disable cookies through your browser settings. However, this may limit the functionality of some services.
5 Sharing Information with Third Parties
5.1 Service Provider Partners
We use some trusted third-party services that work on our behalf. These include:
- Payment processors: For processing bKash, Nagad, Rocket, Upay, and bank transfers
- Identity verification services: To complete the KYC process
- Game providers: Game studios such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming
- Technology services: Hosting, cloud storage, and cybersecurity
- Fraud prevention services: To detect suspicious activity
All these partners are contractually bound to keep your information confidential and to use it only for the specified purpose.
5.2 Disclosure Under Legal Obligation
We may be legally required to disclose information in the following circumstances:
- Court orders or valid legal process
- Investigation by government or regulatory authorities
- To address threats to national security or public safety
- To assist in investigations into financial crime or money laundering
5.3 Business Transfer
If ebajee or any part of it is ever sold, merged, or transferred, your information may form part of that transaction. In such a case, the new owner will be bound to comply with the terms of this privacy policy. We will notify you before any such significant change.
6 Data Security Measures
The security of your information is our highest priority. We apply industry-standard security measures:
Technical Protection
- SSL/TLS encryption — protection during data transmission
- AES-256 encryption — for stored sensitive information
- Firewall and intrusion detection systems
- Regular security audits and penetration testing
- Two-factor authentication (2FA) support
Administrative Protection
- Limited staff access to information on a need-to-know basis
- Regular staff training and awareness programs
- Review of data protection policies and procedures
- Incident response plan and team
- Contractual protection with third parties
7 Data Retention Period
7.1 Retention Principles
We retain your information only for as long as it is necessary to fulfil the original purpose for which it was collected or as required to meet legal obligations.
7.2 Retention Periods for Different Types of Information
- Account information: For the duration the account is active and for a minimum of 5 years after closure
- Financial transaction records: Up to a maximum of 7 years as required by law
- KYC documents: Minimum 5 years after account closure
- Logs and activity records: Maximum 2 years, for security review purposes
- Communication records: Up to 3 years from the date of last contact
- Marketing preferences: Until you withdraw your consent
7.3 Deleting Information
When the retention period expires, we securely delete or fully anonymize your information so that you cannot be identified in any way. Digital data is deleted using secure erasure methods, and physical documents are destroyed using secure disposal methods.
8 Your Rights
You have certain important rights regarding your personal information. We respect these rights and are committed to helping you exercise them:
Right to Know
You have the right to know what information we hold about you, why we hold it, and how we use it. Upon request, we will provide you with a copy of your information.
Right to Correction
If any information in your account is incorrect or incomplete, you may request a correction. We will make the correction as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
During any dispute or investigation, you may request that the processing of your information be temporarily restricted.
Right to Data Portability
You may request to receive your information in a structured, commonly used, and machine-readable format.
Right to Opt Out of Marketing
You may opt out of promotional communications at any time. This can be done via the unsubscribe link in our emails or by contacting support.
9 Protection of Minors
ebajee is for users aged 21 and above only. Our service is in no way intended for minors, and we do not knowingly collect or process personal information of anyone under the age of 21.
We verify age during the registration process. If a user is identified as being under 21, the account will be closed immediately and the relevant information will be securely deleted.
If you believe that a minor is using our platform, please notify our support team immediately.
10 Changes to the Privacy Policy
10.1 Notice of Changes
We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Displaying a prominent notice on the website
- Sending a notification to your registered email
- Updating the "Last Updated" date at the top of the page
10.2 Your Consent
Continued use of our service after any changes will be considered your acceptance of the updated privacy policy. If you do not agree to the new policy, you may request to close your account.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is always ready to assist you.
Contact Information
Get instant assistance via live chat from any page on the site
Instant on live chat • Usually within 24 hours by email
ebajee.cam
For quick assistance
When submitting a privacy-related request, please include the following details so we can assist you promptly:
- Your registered email address
- Type of request (access, correction, deletion, etc.)
- Brief description of the matter
After verifying your identity, we will process your request as quickly as possible. We generally aim to provide a full response to your request within 30 days.